Technical Support Services
Expert technical support and assistance to maximize your equipment productivity
Multiple Support Channels
Get help the way that works best for you
Phone Support
Immediate assistance over the phone with expert technicians.
Remote Support
Quick resolution through secure remote access to your equipment.
Email Support
Detailed support via email with step-by-step instructions.
Training Support
Ongoing training and guidance for your staff members.
Support Services Available
Comprehensive support for all your needs
Technical Support
Help with equipment operation, troubleshooting, and configuration
2 hours
9 AM - 6 PM
Remote Assistance
Direct remote access to diagnose and resolve issues quickly
1 hour
9 AM - 6 PM
User Training
Training sessions for new features and optimal equipment usage
24 hours
By appointment
Emergency Support
Critical issue resolution for business-stopping problems
30 minutes
24/7
Common Support Questions
Quick answers to frequently asked questions
How quickly can I get support?
For critical issues, we provide 30-minute response time. Standard technical support has a 2-hour response guarantee during business hours.
Is remote support secure?
Yes, our remote support uses encrypted connections and requires your explicit permission. We never access your data, only the equipment settings.
Do you provide training for new staff?
Absolutely! We offer comprehensive training sessions for new staff members and refresher training for existing users when needed.
What if my issue can't be resolved remotely?
If remote support isn't sufficient, we'll schedule an on-site visit within 4 hours for critical issues or next business day for standard issues.
Request Support
Tell us how we can help you today